Our Comfort Guarantee

Special or Custom Orders

Custom order or special order chairs cannot be exchanged for comfort or style, as they were made for you and your particular tastes.

All sales are final on special or custom orders.

Any special or custom order canceled prior to delivery is subject to a 20% fee.

120-Day Adjustment Guarantee

Please allow 4-6 weeks for your body to adjust to your new mattress before you form an opinion. In the event that you cannot adjust to your new mattress, we will exchange it for you. Due to the adjustment cycle we will not perform exchanges before 30 or after 120 days from the time of delivery. Should you wish to exercise your exchange option please make an appointment with your original sales person. We do not offer refunds. The following exchange restrictions will apply:

  • The exchange guarantee is limited to one exchange only per set and replacement set(s) must be of SAME SIZE and equal or greater value to the set(s) on the original order.
  • Any discounts received at the time of purchase do not apply to the exchange. The replacement set will be sold at the current tagged sale price.
  • Exchanges are not available on floor samples, clearance merchandise, custom sizes, mattress protectors, sheet, or pillows.
  • No refunds or exchanges on adjustable bases.
  • The original mattress must be undamaged, in clean and sanitary condition (stains, soiling, missing/removed law tag, and/or smoke smells void warranties and guarantees) with all law labels attached.
  • Service and delivery fees are non-refundable.
  • A $99 redelivery fee applies to all exchange orders.